Okko FAQ — Answers to All Your Questions

No. okko's rules allow only one account per person. Creating multiple accounts may result in all accounts being permanently suspended and balances forfeited. Play fair with a single account.

KYC, or "Know Your Customer" verification, is part of international regulations and responsible gaming policy. It protects your account and helps prevent fraud. KYC completion is mandatory before making any withdrawal. Simply upload a photo of your NID or passport and verification is usually done within 24 hours.

Yes, you can request a change to your email or mobile number from Account Settings. For security purposes, this may require KYC verification and approval from our support team. Contact us at support@okko.ws.

okko supports all major payment methods used in Bangladesh, including Mobile Pay, Nagad, Rocket, bank transfer, and cryptocurrency. New payment options are added regularly.

The minimum deposit at okko is just ৳500. Maximum limits vary by payment method and account tier. Higher limits apply to VIP and high roller accounts. For more details, High Roller Visit the page.

Withdrawals via Mobile Pay and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Pending KYC verification can put your withdrawal on hold.

okko does not charge any deposit or withdrawal fees. However, your payment provider — such as Mobile Pay or your bank — may apply their own transaction fees as per their terms.

okko covers 30+ sports for betting, including cricket, football, tennis, badminton, kabaddi, and hockey. From Bangladesh national team matches to the IPL and World Cup, all major tournaments are covered. See details Sports page.

Yes, okko offers live betting. You can place bets in real time while a match is in progress, with live odds updating as the game unfolds. Live scores and statistics are also available to help you make informed decisions.

okko offers a bet cashout option under specific conditions. The cashout feature may be available before or during a match, though it does not apply to all bets or markets. For more details Betting Tips View on page.

Yes, okko lets you combine multiple matches into an accumulator or parlay bet, significantly increasing your potential payout. Keep in mind that if any single selection loses, the entire bet is lost — so choose carefully.

A welcome bonus is available on your first deposit after registering at okko. Free bet and cashback offers are also available. Bonus terms and conditions Terms & Conditions View on page.

Enter your voucher code in the "Promo Code" field when making a deposit. If the code is valid, the bonus will be added automatically. To get the latest vouchers Voucher Visit the page.

Each bonus comes with its own wagering requirement. Typically, you need to wager the bonus amount a set number of times (e.g., 5x or 10x) before it can be withdrawn. Always read the terms attached to each offer carefully.

Yes, okko protects all your personal and financial data with 256-bit SSL encryption. We never sell or share your information with third parties. To learn more Privacy Policy Read.

If you notice any unusual activity on your account, change your password immediately and end all active sessions. Then email support@okko.ws with full details. Our security team will act promptly.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. An OTP will be sent to your mobile number, and once verified, 2FA will be activated. With 2FA enabled, you'll need to enter an OTP each time you log in, keeping your account significantly more secure.

okko offers hundreds of games including slots, Live Casino (Baccarat, Roulette, Blackjack), virtual sports, and crash games — all playable directly in your browser with no app download required. Games See the full list on the page.

All games on okko use RNG (Random Number Generator) technology audited by accredited third parties. This ensures every outcome is completely fair and cannot be manipulated by anyone.

Absolutely. okko is fully mobile-friendly. All games run smoothly in the browser on both Android and iOS devices, with a clean and easy-to-use interface even on smaller screens.

okko's support team is available 24/7. Email us at support@okko.ws and you'll typically get a response within 1–4 hours. For urgent matters, you can also reach us via live chat.

If you have a complaint, email support@okko.ws with full details. Our support team will review and work toward a resolution within 48 hours. If the issue remains unresolved, it will be escalated to a higher level.

okko is committed to responsible gaming. Tools such as deposit limits, session time limits, and self-exclusion are available in your account settings. To learn more, Responsible Play Visit the page.